Setting the Online Global Address List as Default

If you are having issues sharing your calendar or granting delegate access to your account, follow these instructions to change the default Global Address List.

By default, Outlook 2016 - 2019 sets the Offline Global Address List as your main address book. This can cause issues when sharing calendars with other people in your department, or when granting delegate access to your email account. The instructions below will assist you in changing the default Address Book in Outlook 2016 - 2019 to the Online Global Address List and prevent the aforementioned issues. 

These instructions will only work for Outlook 2016 - 2019 on PC. 

Setting the Online Global Address List as Default in Outlook 2016 - 2019

1. From the Home tab, select the Address Book button.
   
   
    
2. The Address Book window will now appear. Select the Tools tab and then select Options...
   
   
    
3. From the Addressing window, check the selection marked Start with Global Address List and click OK.
   
   
    
4. From the Home tab, select New Email.
   
   
    
5. Click on the To field and verify that Outlook is now defaulting to the Global Address List.