Starting and Navigating Chats


Chatting basics for Teams


View a chat

  • Select Chat and select a one-on-one or group chat from the chat list.

Start a chat

  1. At the top of the app select New chat or right click on the Chat tab and select New Chat.
  2. Type the name of the person or people you want to contact.
  3. Select the down arrow to add a name to your chat group.

Make video and audio calls from a chat

Select Video call or Audio call in the upper right hand corner of a chat session to call someone directly from a chat. 

Chat Tab outlined in red on left side of the app and the Audio and Video Call buttons on the right side outlined in red with a red arrow pointing to them.

Use Recent, Pinning, and Contacts

On the left side of the app, you'll see your Recent conversations as well as your Contacts.

  • Hover over a conversation, select the three dots, and then select Pin to keep your chat at the top of your Recent list.
  • Hover over a conversation, select the three dots, and then select Add to Favorite Contacts to add people to your Contacts.


Need additional assistance?

Get Help



Article ID: 117148
Mon 9/28/20 3:10 PM
Fri 5/20/22 3:19 PM

Related Services / Offerings

Related Services / Offerings (1)

Get assistance or connect to self-help resources for standard Microsoft Teams features, such as chat, teams, file sharing, client/application, and more.