Clearing the Cache - Mozilla Firefox

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There is a slight difference between clearing the cache for Mozzila Filefox on PC and Mac. 

Clearing the Cache - Mozilla FireFox (PC)

  1. Launch Mozilla FireFox, and click on the Options Menu (three horizontal bars) on the top right hand corner of the screen and select History, then select Clear Recent History...

    Screenshot of the Mozilla FireFox Settings Menu with a red box around the Settings Menu button, a red box around the History option, and a red arrow pointing towards the History button.

    Screenshot of the Mozilla FireFox History menu with a red box around the Clear Recent History... option and a red arrow pointing towards the Clear Recent History... option.
     
  2. In the Clear All History window, select the following options:

    Time Range to Clear: Everything
    Browsing & Download History: Checked
    Cookies: Checked 
    Cache: Checked 

    Once all of the options have been selected, click Clear Now. 

    Screenshot of the Clear All History window with a red box around the Clear Now button, and a red arrow pointing towards the Clear Now button.
     
  3. Restart FireFox and confirm that the issues have been resolved. 

Clearing the Cache - Mozilla FireFox (Mac)

  1. Launch Mozilla FireFox, and click on History on the top tool bar, and select Clear Recent History...

    Screenshot of the Mozilla FireFox for Mac History menu with a red box around the Clear Recent History... option and a red arrow pointing towards the Clear Recent History... option.
     
  2. In the Clear All History window, select the following options:

    Time Range to Clear: Everything
    Browsing & Download History: Checked
    Cookies: Checked 
    Cache: Checked 

    Once all of the options have been selected, click Clear Now. 

    Screenshot of the Clear All History window with a red box around the Clear Now option and a red arrow pointing towards the Clear Now button.
     
  3. Restart FireFox and confirm that the issues have been resolved. 

 

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Article ID: 117209
Created
Tue 9/29/20 2:40 AM
Modified
Tue 5/10/22 12:21 PM