Wireless Troubleshooting Basics


Does your NetID Work?

Try logging into a computer on campus to see if your NetID credentials still work. If you are unable to log into a University computer, then this explains why you cannot access the wireless network. For further information, please see our section on NetID Troubleshooting

Restart the Computer 

This may seem like a cliche, but restarting the computer can often fix network connection issues. Sometimes a computer won't connect because there is some temporary setting getting in the way. Restarting the computer can clear these temporary settings, often resulting in a successful connection. 

Update Computer

It's important to ensure that you are current on all system updates. Some computers will not connect to our network if they are out-of-date. 


From the Start button, type in or look for Windows Update.


Click on the Apple symbol in the top-left of the screen, and select Software Update...

Delete the Saved Connection and Start Again

Removing a computer's knowledge of the University's wireless network means that any corrupted settings will also be removed. 

  • Mac

Verify That Your Date and Time are Correct

If the date and time on your computer are not correct, you computer will not be able to accept our wireless network's security certificate. 


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Article ID: 116819
Wed 9/23/20 4:33 PM
Thu 5/26/22 5:50 PM

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Report a technical issue with wireless network connectivity or access.