NAS Restore Assistance

In most cases, a NAS folder or file that has been deleted, moved, or altered can be successfully restored using the instructions provided in the How to Restore a File on the NAS article.

However, if you are unable to restore the data and would like assistance with the recovery, click Request Service for assistance restoring that data to a previous location and/or version.

IMPORTANT: Restoration "snapshots" of NAS shares are taken multiple times per day and are retained for a maximum of 28 days. If the data did not exist across at least one of the snapshots, it is not recoverable. Additionally, if the desired recovery point is a date and time that occurred more than 28 days ago, it cannot be restored. Learn more about NAS versioning and retention.


  • This request must be submitted by the affected individual who needs the data restored. 
  • Please stay out of the restore area until the restore is complete. Once the restoration is underway, open files will be closed once restore authorization is given.

Note: Files may not be restored instantly - it can take a full business day for the restoration process to complete. Additionally, the restored file may have "_old" appended to its name so as not to overwrite any file already present in the NAS. You may rename the file once the restoration has been completed. 

Request Service

Related Articles (1)

Learn about file version retention and how to restore a file or folder on a NAS share.


Service ID: 47341
Tue 11/17/20 11:34 AM
Tue 11/17/20 11:35 AM