Gmail and Google Workspaces for Education Support

A Service Request is a request for access, a change, password reset, information/advice, etc. i.e. "Things are working as they should, but I need something."
An Incident is an unplanned interruption to an IT service, or reduction in the quality of an IT service. i.e. "Something is broken."

NOTE: This is for reporting purposes only. Your selection here does not affect the urgency or response time of the ticket.

Please describe your request or issue and include as much detail as possible. If you are reporting an issue, include error messages, the systems or web applications involved, and the steps a technician can take to reproduce the problem (if applicable). You may use the Attachment option below to upload screenshots.

File attachments associated with the ticket.