Service Request - General Troubleshooting

Common Troubleshooting Tasks

Access

• Accessing WebCampus - NetID Login Problems

Browser and Security

• What are the browser and computer requirements for Instructure products?  (WebCampu/Canvas, Catalog, Parchment Digital Badges)?
• How do I clear my browser cache and cookies?
• Ensure third-party cookies are allowed by your browser.
• Try refreshing your web browser or even a "hard refresh" for your web browser.
• Use Mobile Browser (i.e., Chrome, Firefox, Safari, Edge) rather than the Canvas APP when participating. 

Third-Party Informational Guides

1. Canvas LMS Troubleshooting Guide
2. Canvas - Student Getting Started Resources
3. Canvas - Instructor Getting Started Resources
4. Respondus Lockdown Browser and Monitor Issues

If your Online Course problem still persists, please submit a service request.

Operational Status and Outages

• Instructure - Canvas
• Kaltura - Video Platform
• Respondus Lockdown Browser and Monitor
• Packback Originality, Discussions, Writing Lab 

 

NEVADA Online Contact Information

Phone: 775-784-4652

Website: https://nevadaonline.unr.edu/