Accessing a Shared Mailbox on Outlook for Mac

The following instructions will assist you in mapping a shared mailbox into Outlook for Mac. 

Accessing Shared Mailboxes in Outlook for Mac

  1. Launch Outlook, and then click on Tools tab then Accounts.

    Outlook program with the Tools menu selected and a red box highlighting the "Accounts..." button.
     
  2. On the accounts page, select Advanced from the bottom right.
  3. Select the Delegates tab, then under the "Open these additional mailboxes:" section select the + button.

    Accounts menu with the delegates tab selected and a red box highlighting the open these additional mailboxes and the + button below it.
     
  4. Select New Account, enter the shared mailbox name in the E-Mail address section then select Add. 
  5. Close and restart Outlook for the shared mailbox to appear.
    Note: Changes may take up to one hour to take effect.

Sending from the Shared Mailbox

To send from the shared mailbox open up a new email message. The shared mailbox will already be listed, provided it was added correctly.

Screenshot of a New Outlook Message in Outlook for Mac.
 

 

Need additional assistance?

Get Help

0% helpful - 1 review
Print Article

Related Services / Offerings (1)

Report a Shared Mailbox Issue
Report a technical issue with a shared mailbox.