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Immediately after resetting your NetID Password, update all devices such as home computers, laptops, smartphones, tablets, etc., that have been set up to use your NetID to access University systems. Any device using an expired NetID password will cause your NetID account to be locked out.
You can choose to reset your NetID password one of four ways; either online, by phone, in person, or via live chat. Using any of these methods will require you to verify your identity by providing either an ID number (NSHE or Employee) or photo identification (in person only).
Live Chat
If you are unable to manually change your password, you can go to https://packremote.unr.edu to chat with a technician who will be able to assist you.
You will need to be at a computer when you begin this process, as you will be directed to the Identity Portal to complete the password reset.
Online
You can manually reset your NetID password on the Identity Portal. Click on the article below and follow the instructions on the page.
Resetting your Password Through the Online Identity Portal
By Phone
If you are unable to manually reset your password, you can call (775) 682-5000 to speak with a technician who will be able to assist you.
You will need to be at a computer when you begin this process, as you will be directed to the Identity Portal to complete the password reset.
In Person
Computing Help Desk
Matthewson-IGT Knowledge Center 2nd Floor Atrium
Current Hours of Operation
What about Email?
For security reasons, we are unable to reset a NetID password via email, as it is an unsecured form of communication.