DWPI iPad Support

DWPI

Through the Digital Wolf Pack Initiative (DWPI), eligible freshman receive an iPad Air and additional technology. The program provides a common learning platform and delivers equal access to technology and digital tools for both first-year freshmen and faculty. For information about the program, please visit the University's Digital Wolf Pack Initiative page.

Digital Wolf Pack iPad Support Options

AppleCare

The Office of Information Technology does not provide hardware support for DWPI-issued iPads. Please connect to AppleCare for technical issues, including questions related to repairs and replacement of your iPad and included accessories.

AppleCare repairs can be made through The Nevada Wolf Shop (located inside the Joe Crowley Student Union, unr.bncollege.com, or by phone 775-784-6597), or by contacting AppleCare (getsupport.apple.com or 800-800-2775 option 3).

Knowledge Base Articles

Browse the DWPI category of the Knowledge Base for helpful articles and policy information related to Digital Wolf Pack Initiative technology.

Submit a Ticket

Click the Request Passcode Reset button above to request a reset of your iPad passcode. NOTE: the reset can be completed only during business hours with the on-campus OIT Support Center.

Need further assistance?

Replaced or lost your iPad? Submit the Notification of DWPI iPad Replacement or Notification of Reported iPad Loss/Theft
For all other technical issues and questions, such as hardware repairs and replacement, please contact AppleCare.
For non-technical questions and inquiries related to the DWPI program, email dwpi@unr.edu
For assistance with a non-DWPI University-owned iPad, visit the University Computers and Mobile Device Support service category.

Request Passcode Reset

Service Offerings (1)

DWPI iPad Passcode Reset

Request a reset of your Digital Wolf Pack iPad passcode. NOTE: this service can only be completed during business hours with the on-campus OIT Support Center.