Wireless Troubleshooting for Mac

If your NetID and password are working, but your Mac won't connect to the wireless network, the best solution is to delete the Mac's network profile (your computer's network settings).

How to Remove Your Network Profile on Mac

  1. Click on the wi-fi icon on your Mac desktop and click on Open Network Preferences...

    Screenshot of the Mac networking menu with a red box around the Open Network Preferences... option and a red arrow pointing towards the Open Network Preferences... option.
     
  2. Make sure that Wi-Fi is selected on the left hand side of the screen and click Advanced...

    Screenshot of the Mac Network window with a red box around the Advanced... button and a red arrow pointing towards the Advacned... button.
     
  3. Under the Wi-Fi tab, select the network you would like to forget and click on the minus button. Repeat this process until you have removed all undesired networks and then click on Ok. 

    Screenshot of the Wi-Fi tab in the Network Advanced options menu with a red box around the minus sign button, a red box around the OK button, a red arrow pointing towards the minus sign button and a red arrow pointing towards the OK button.
     
  4. For the changes to take affect, click on the Apply button.

    Screenshot of the Network window with a red box around the Apply button and a red arrow pointing towards the Apply button.
     
  5. Select the network you would like to connect to from the Network Name drop-down menu. 

    Screenshot of the Mac network window with a the Network Name box expanded.
     
  6. You should now be able to successfully connect to the previously forgotten network.
     

Other Troubleshooting Tips

  • Go to Keychain Access and remove any entry with "eduroam" or "portal.connect.unr.edu". This will ensure that your computer isn't storing any old wi-fi related credentials.
  • From the Network window. Make sure the Wi-Fi option is highlighted and click on the Turn Wi-Fi Off button. Wait thirty seconds and click the same button, which should now be labeled Turn Wi-Fi On. This will reset your network adapter, clearing any settings that may be stored on your computer.  

    Screenshot of the Mac Network window with a red box around the Turn Wi-Fi Off button and a red arrow pointing towards the Turn Wi-Fi Off button.
     

 

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