Enrolling in Self Help for Password Resets

Upon NetID activation, it is recommended that you enroll in NetID Password Self Help. The self-help feature will enable additional password reset options for you in the event that you later forget your NetID password. If you are not enrolled in self-help and forget your password, you will need to contact the OIT Support Center to reset it.

How to Enroll in NetID Password Self Help

  1. Go to the Identity Portal
  2. Hover over Account Management and select Password Self Help from the drop down menu.
    Identity Portal home page with arrow pointing at Password Self Help in the Account Management menu
  3. Log in with your NetID and password.
  4. On the Self Help Enrollment page, click Next to start the enrollment process.
    Self Help Enrollment with an arrow pointing to the Next button
  5. On the Contact Details page, provide either a cell phone number or an email address. Click Next. NOTE: If you are an employee, do not use your employee email address.
    Contact Details page with red arrow point to the Next button
    click to enlarge
  6. On the Help Desk Question page, choose a question from the menu and provide your answer. Click Next.
    Help Desk Question page with a red arrow pointing to the Next button
  7. On the Finish page, verify that all information is correct. Click Finish.
    Image of Finish page with a red arrow pointing to the Next button

You are now enrolled in self help, and will be able to reset their password on your own. 


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Article ID: 119044
Fri 10/23/20 9:31 AM
Wed 5/4/22 1:40 PM