Employee Information Security Training

What is Employee Information Security Training?

This is training that is for all faculty, staff, employees, and Emeriti who are in Workday with an active UNR Exchange profile.  It provides you with valuable skills to keep the University's information secure, which is imperative for protecting our entire University community.  These tools will help us all to Protect the Pack!

Frequently Asked Questions

How will I be notified of security awareness training?  

You will receive a campus announcement about each annual training campaign for the calendar year. This will inform the campus community about the date the campaign starts and where in Workday you can locate a banner with instructions on navigating to the KnowBe4 training platform. The banner will guide you to the Announcements on the Home page in Workday for a direct link to the KnowBe4 training platform or to type in the link information in the banner to get to KnowBe4.  

Each campaign email will go to your @unr.edu Exchange email address because that is the official email address on your employee profile. If you have not checked that email, or you have not yet activated that email, please start there to troubleshoot missing emails. You may get assistance with activating your UNR Exchange email by contacting OIT Support Center. 

What are the system requirements for completing the training?

Please use a laptop or desktop with Internet Explorer 11 or higher, Microsoft Edge, Chrome, Firefox, or Safari for the KnowBe4 training courses. It is not recommended to use an iPad, tablet, or mobile device to complete this training so you may ensure proper completion of the training.  

What will be visible to me in my training dashboard? 

The current campaign should be listed at the top of your page in your KnowBe4 dashboard with an option to select Start or Resume.  Current Security Awareness campaigns will contain the current calendar year in the module title for the campaign.

If there are any questions about the current campaign and what you are responsible for that calendar year, please contact ISTraining@unr.edu.  

I started the training, but I'm not seeing anything. Why?

This issue often is caused by a popup blocker in your browser. Turn off the popup blocker and relaunch the training. If you continue to encounter issues with the pop-up, please contact the OIT Support Center.

Why are the training modules not loading or are locking up?

This may be due to the type of device or browser you are using. It is not recommended that an iPad or tablet be used for training. Please use a desktop or laptop computer with either Internet Explorer 11 or higher, Microsoft Edge, Chrome, Firefox, or Safari as your browser. If you continue to encounter issues, please contact the OIT Support Center to see if there are additional settings on your device that might be impacting this.

I took this training before.  Do I need to take it again?

All faculty and staff are required to take security awareness training on an annual basis per UAM 2,006. Each calendar year new, updated, or additional training campaigns will be released. Starting in 2024, completed campaigns will be uploaded into Workday on the employee’s training record and will be available to the supervisor on record for review.  

I completed my assigned training. Why am I still getting reminder emails?

You must click Exit on the "Congratulations!" screen for training to be marked as complete. To finalize your training, log back into the training and click Resume. Proceed to the end of the training course to the "Congratulations!" slide. Click Exit to complete the training. If you continue to encounter issues with this, please contact ISTraining@unr.edu so we may investigate. 

How do I download my certificate of completion?

You may download your training certificate if you would like for your records. Proceed to the end of the training course to the "Congratulations!" slide. Click Exit to complete the training. You may download your certificate by selecting Download Certificate located above the name of the module in the Training tab at the top of the page.

I'm no longer an employee, but I'm still getting notifications to take the training. Why?

If you're getting notifications about training, this means that your UNR Exchange email account still is active under an employee or Emeritus profile. All faculty, staff, and Emeriti with an active account are required to take training since they still have access to our system and network. If you are not Emeritus after you have left employment, please contact OIT Support Center to help determine why the email account still is active.

*Accessible PDFs of the course content are available upon request by contacting the OIT Support Center.

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