Public Folder Support

Public folders allow a group of users to access one inbox for a department email address, and if enabled, to send an email from the public folder's email address. Learn how public folders and shared mailboxes differ.

If you need assistance with a shared mailbox, please submit a Shared Mailbox ticket.

Access a Public Folder

If you are the primary contact for a public folder, you may click the Request Help button above to add someone to a public folder. Once access has been granted, the newly added user should refer to the applicable instructions for accessing a public folder

Public Folder Support

Knowledge Base Articles

Browse the Accessing Public Folders category of the Knowledge Base to find self-help articles and answers to common questions.

Submit a Ticket

Click the Request Help button above to get assistance with a public folder request or issue.

Request Help

Related Articles (4)

How to access and add public folders as Favorites in the Office 365 online portal.
How to access and add public folders as Favorites in Outlook 2016 and 2019.
How to access public folders on a Mac via the Outlook 2016 Remote Desktop Application.


Service ID: 47241
Thu 11/12/20 12:28 PM
Thu 11/12/20 12:36 PM