ResHall Network Connection Troubleshooting

If you are unable to connect to the ResHall Network to register your computer, or you have already registered and are experiencing connectivity issues, follow the steps below. 

Unable to Connect to Network

  • Check that your Network Interface (Ethernet) Card is installed properly and working. 

    Windows Users: Check the Device Manager to ensure that there are no conflicts (yellow exclamation mark) or non-working (red "X") network adapters. 

    Mac Users: Check the System Profile under "Network" and verify that your network adapters are listed and configured properly. 
  • Make sure the ethernet cable meets requirements and is connected properly.

    Ethernet cables should be no longer than 25 feet, and be marked as Category 5e (Cat5e), Cat6 or above.

    The cable should snap into place at both ends (your computer and the wall jack) with an audible click. It should not require excessive force to insert it into the jack. 
  • Try re-registering your device on the ResHall Network.  

    Devices can sometimes fall off the network domain, particularly if there has been a significant amount of time since the device was last connected to the ResHall Network.
  • Check the status lights on your Ethernet connection.

    Refer to the manual for your computer, as each manufacturer's card may use different colored lights or different signals (blinking, steady light, etc.) to indicate operation. 

    Check for a "link status" light to indicate whether your computer has successfully established a link to the network. 
  • Make Sure that your network settings are properly configured

Computer Freezes when Trying to Access the Internet

  • Run a full-system malware scan, as well as a full-system spyware/adware scan 
  • If you have recently installed or upgraded software, try uninstalling the new software. Often times software conflicts can cause unexpected freezes. 


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Article ID: 116846
Wed 9/23/20 3:06 PM
Wed 5/17/23 6:01 PM

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