Recovering Deleted Items

If you accidentally delete an email out of your Deleted Items folder (which permanently deletes the email), Outlook 2016 or 2019 may be able to recover it without the need to request support from OIT.  

These instructions will recover emails that on our Office 365 mail server. This process will not work for any email that has been achieved or was not stored on our Office 365 mail server.  

Recovering Deleted Items in Outlook 2016 - 2019

  1. Open Outlook, and from the tabs at the top select Folder and click on Recover Deleted Items.

    Screenshot of the Outlook Folder tab menu with a red box around the Folder tab, a red box around the Recover Deleted Items button, and a red arrow pointing towards the Recover Deleted Items folder.
  2. In the window that appears, you will have two different options:

    Restore Selected Items: This option will move any messages you have selected back into your Deleted Items folder.
    Purge Selected Items: This option will remove all messages you have selected from the mail server. Once you purge the items, there is no way to retrieve them. 

    Screenshot of the Recover Deleted Items window with a red box around the Ok button and a red arrow pointing towards the OK button.
  3. Verify that the recovered emails are now in your Deleted Items folder. 


Need additional assistance?

Get Help


Article ID: 117064
Fri 9/25/20 2:46 PM
Wed 5/18/22 3:57 PM

Related Services / Offerings (1)

Report a technical issue with your employee email account or calendar.