Report a Printer or Scanner Issue

Report an issue with a printer or scanner. Includes issues with a networked printer, library printer, desktop printer, scanner, or Canon SecurePrint software.

The Office of Information Technology does not provide Canon SecurePrint hardware support. Please refer to the Canon SecurePrint Technical Issues and Replacement article for technical support guidance. 

Support for Printer Issues

Knowledge Base Articles

Browse the Printers and Peripherals category of the Knowledge Base to find self-help articles and answers to common questions.

Submit a Ticket

Click the Report Issue button above to get assistance with printer or scanner issue. To help us resolve the issue, please be prepared to provide the following information:

  • Make and model of the printer or scanner
  • Identifying information of the printer or scanner if possible, such as a serial number
  • Physical location of the printer or scanner
  • The serial number/service tag of the computer that is unable to communicate with the printer (if applicable)
  • The steps a technician can take to reproduce the problem
Report Issue

Related Articles (3)

University Libraries resource page for library printing information and instructions.
In order to use the Canon printers, you must first login to the printer itself.
How to get access to a networked printer, printer names, adding printers to the network, and more.


Service ID: 47173
Mon 11/9/20 10:38 PM
Mon 11/9/20 10:45 PM