Report a Remote Connection Issue

Request help with office computer remote access issues, including configuration issues or problems connecting to your office computer after access has been granted.

Support for Remote Connection Issues

Knowledge Base Articles

Browse the Office Computer Remote Access category of the Knowledge Base to find self-help articles and answers to common questions.

Submit a Ticket

Click the Report Issue button above to get assistance with a remote connection issue. To help us resolve the issue, please be prepared to provide the following information:

  • Identifying information of the office PC you are connecting to
  • Make/model of the machine you are connecting from
  • The steps a technician can take to reproduce the problem
Report Issue

Related Articles (4)

Steps for connecting to your office PC from your home Mac.
Steps for connecting to your office PC from your home PC.
These instructions must be completed on your office PC prior to connecting remotely.
How to request remote access to your office computer.


Service ID: 47285
Sun 11/15/20 6:59 PM
Sun 11/15/20 7:00 PM