Managing Your Voicemail PIN

Creating Your PIN

When your account is initially set up for Unified Messaging, a temporary PIN will be sent to your e-mail address, or given to you by a member of the Unified Communications team. When you first access your Unified Messaging account on your telephone, you will be required to change your PIN and record a personal greeting.

Resetting Your PIN

Those on Unified Messaging, but without an e-mail address managed by OIT, should contact the OIT Support Center to have their PIN reset.

To reset your PIN for Unified Messaging:

  1. From any web browser, navigate to 
    Screenshot showing the Web PhoneManager homepage
  2. Select “Forgot Security Code?” 
    Screenshot of the Web PhoneManager homepage with a red arrow pointing out the "Forgot Security Code?" link.
  3. In the field labeled “I know my username:” enter your 5-digit extension then press “OK”.
    Screenshot of the "Forgot Security Code?" Web PhoneManager page with a red arrow pointing towards the "Username" field with instructions to enter the extension into the username field.
  4. If the mailbox has a valid email address associated to it, a confirmation will be sent and the below window will appear. If the mailbox is not UM enabled, a “Contact System Administrator” message will appear, in which case the OIT Support Center will need to assist with resetting the security code.
    Screenshot of Web PhoneManager showing the confirmation message that displays after the reset email is sent.  The mailbox and mailbox name will be present as well as instructions to reset the pin using the email that was just sent.

New PIN Requirements

  • It can not be any of your previous two PINS
  • It must contain only numbers
  • It must be at least six digits long
  • It may not contain a single repeated number (e.g. 1111)
  • It may not only consist of consecutive numbers (e.g. 1234)
  • It may not be your extension
After resetting your pin, you may need to wait up to 15 minutes for the change to take effect.


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Article ID: 117114
Sun 9/27/20 11:21 PM
Thu 5/19/22 5:37 PM

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