Request Help or Report an Issue

Request Help

To request support click Request Help to open a ticket. If you are requesting help with computing hardware or Ethernet, please be prepared to provide some or all of the below information to help us resolve your request:

• The port number on the Ethernet jack wall plate
• The serial number/service tag of the computer
• Hostname of the computer
• Your MAC address
• Your IP address    
• Your physical location    
• Steps a technician can take to reproduce the problem