Services A-Z (269)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access a Virtual Desktop Collection

Request access to a virtual desktop, such as DataWorks, the College of Business desktop, the Engineering desktop, Med RDS, and others.

Ad Astra

Technical support information for Ad Astra users.

Add a Network-Ready Printer to the Server

Add a printer to the UNR print server. Use this form for network-enabled printers that will be used by multiple computers.

Add a User to a Networked Printer

Add a new user to a printer on the UNR print server.

Add a User to a Shared Mailbox

Add a user to an existing shared mailbox.

Adobe Captivate

Access and support information for Adobe Captivate.

Adobe Creative Cloud Access

Access and support information for Adobe Creative Cloud. Use this form to request an Adobe Creative Cloud license. Please review the eligibility requirements in the service description before submitting.

Adobe Creative Cloud Access for Students

Access and support information for student users of Adobe Creative Cloud.

Adobe Creative Cloud Licensing

Named User vs Shared Device licenses and eligibility by employee type.

Adobe Fonts

Access and support information for Adobe Fonts (previously Adobe Typekit).

Adobe Stock

Access and support information for Adobe Stock.

AMR

Technical support information for AMR users.

Application for Access to Computing Resources (Guest NetID)

Request a guest NetID for a user who does not have a Social Security Number.

Authorized Employee Data Release Request

Request access to a current or former employee's data files for business continuity or sensitive matters. Requires prior authorization from the Office of the President.

Autodesk AutoCAD

Access and support information for Autodesk AutoCAD.

AxisTV and Visix

Technical support information for AxisTV and Visix users.

B

BioRAFT

Technical support information for BioRAFT users.

BioWin

Access and support information for BioWin.

BlueCat

Support information for BlueCat. IT employees may use this service to request BlueCat access.

Bomgar (BeyondTrust)

Support information for Bomgar.

Business Application Change Request

Request a change to a supported business application.

Business Cell Phone Support

Get assistance with a University-owned cell phone or data plan.

C

Camtasia

Access and support information for Camtasia. Faculty and staff may use this form to request a Camtasia license for their university-owned computer.

Census Change Management

Use this service to request change(s) to census objects and structures that support the Census process.

Centricity Business (CB)

Access and support information for Centricity Business (CB).

Centricity Practice Solution (CPS)

Access and support information for Centricity Practice Solution (CPS).

Change Owner of Phone

Request ownership change of a phone line.

Charter Spectrum Phone/Fax Line Incident (UNR Med Only)

Support for UNR Med users with performance issues on a Charter Spectrum phone or fax line. Performance issues include interference, reception issues, static/clicking/echoing, etc.

ChemCAD

Access and support information for ChemCAD.

ChemDraw Prime

Access and support information for ChemDraw Prime.

Classroom Technology (Office of Digital Learning)

UNR classrooms are supported by the Office of Digital Learning.

Computer Lab Software Install Request

Request a software installation on OIT-supported computer lab machines.

Computer Lab Support

Get assistance with an OIT-supported student computer lab or general access computing area.

Conduct Manager (Maxient)

Technical support information for Maxient Conduct Manager users.

Conference Call

Request a conference call for more than three (3) participants.

Configuration Manager (CM/SCCM)

Support information for Microsoft Configuration Manager.

Confluence (OIT Site)

Support information for the OIT Confluence site.

Continuity 2000

Technical support information for Continuity 2000 users.

COVID - Return Office PC to Campus

Begin the process of returning your office PC to campus.

Create Personal Share

Request a personal employee share drive.

CSiBridge

Access and support information for CSiBridge.

Curriculog

Technical support information for Curriculog users.

D

Data Center Physical Access

Long-term physical access to OIT maintained data center facilities.

Database Backup Request

Request a backup of an Oracle or SQL Server database.

Database Refresh Request

Request a refresh (backup and restore) of an Oracle or SQL Server database.

Database Restore Request

Restore an Oracle or SQL Server database to a point in time.

Deep Freeze

Access and support information for Deep Freeze by Faronics.

Department NAS Access

Add a user to department or medfiles NAS drives and folders.

Department Website Support

Get assistance with a self-managed department website or connect to self-help resources.

Desktop Printer Installation

Request the installation of a desktop/local printer. Use this form for printers that will be connected locally and used by one computer.

Device Removal Assistance

Request assistance removing your device from the ResHall network.

DHCP Reservation

Request a DHCP reservation.

Disable Shared Mailbox

Request the removal of a shared mailbox.

Disconnect and/or Reconnect a Computer

Request assistance disconnecting or reconnecting computers in coordination with a scheduled computer move.

Distribution List Support

Get assistance with an Outlook distribution list managed on the Microsoft Exchange Server.

DNS Request

Request a DNS record or update.

DocRecords (Prism)

Technical support information for DocRecords users.

DWPI iPad Support

Request a reset of your Digital Wolf Pack iPad's passcode, or connect to technical resources and support provided by AppleCare.

E

e2Campus / Alertus

Technical support information for e2Campus and Alertus users.

Electronic Medical Records (EMR)

Request support for Electronic Medical Records (EMR), Centricity Practice Solution (CPS), Centricity Business (CB), and Kryptiq.

Email Client Setup Assistance

Request assistance adding your employee email account to Outlook, Mac Mail, Thunderbird, an iOS device, or an Android device.

Employee Cellular Hotspot Request

Request assistance in purchasing a cellular hotspot and data plan for off-campus use.

EMS / Master Calendar

Technical support information for EMS and Master Calendar users.

Enable Microsoft Teams Conference Telephone Number

Request assistance obtaining a dial-in and conference ID number.

Enable or Check an Ethernet Port

Submit a request to enable or check the status of a port.

EndNote

Access and support information for EndNote Basic and EndNote Desktop.

Enroll Mac or iOS Device in Jamf

Enroll a University-owned Mac or iOS device in Jamf for enterprise-level management of macOS releases, Apple App Store apps, security tools, software deployment, and more.

ENVI and IDL

Access and support information for ENVI and IDL.

eProtocol

Technical support information for eProtocol users.

Equipment Colocation

Request an installation, change, or removal of equipment in a UNR Data Center location.

ESRI ArcGIS (Windows Only) 2021-2022

Purchase ESRI ArcGIS for your PC

EZ Reserve

Technical support information for EZ Reserve users.

F

Firewall Policy Request

Request a firewall exception.

Formstack

Access and support information for Formstack.

Fusion

Technical support information for InnoSoft Fusion users.

G

Google Chrome

Access and support information for Google Chrome.

Google Tenant

Technical support information for users of UNR's Google tenant.

Group or Organization NevadaBox Support

Get assistance with a Group or Organization NevadaBox account.

Guest Wireless Access for Six Days or More

Request a guest wireless account for six days or more.

H

Healthicity

Access and support information for Healthicity.

High Performance Computing (HPC)

Connect to information about the University's high performance computing cluster.

I

I need help and I don't have a NetID

If you are a prospective student, parent, alumni, vendor, etc. use this service for questions related to technology at the University of Nevada, Reno.

ICT Accessibility

Learn more about technology accessibility services and compliance resources at the University.

ID Works

Technical support information for ID Works users.

iMCM G2

Technical support information for Hasler iMCM G2 users.

InfoEd

Technical support information for InfoEd users.

IT Service Management

Connect to the ITSM team for assistance with IT services, knowledge content, and the TeamDynamix system.

Ivy

Support information for Ivy, aka "Sage".

J

Jamf

Support information for Jamf.

Java

Access and support information for Java.

JAWS Screen Reader

Access and support information for JAWS Screen Reader.

K

Kryptiq

Access and support information for Kryptiq.

L

LabStats

Support information for LabStats. Use this service to request access, statistics, and more.

LabVIEW

Access and support information for LabVIEW.

M

Mac Operating System (macOS)

Access and support information for macOS.

Mailman Support

Get assistance with a Mailman mailing list or connect to self-help resources.

Malwarebytes

Access and support information for Malwarebytes.

Maple

Access and support information for Maple.

MATLAB

Access and support information for MATLAB.

Med Employee Onboarding and Offboarding

Request access to multiple IT resources for new School of Medicine employees, or expedite the removal of access for terminating employees. Please refer to the "UNR Employee Onboarding Checklist" service for all other onboarding requests.

Metasys

Technical support information for Metasys users.

Microsoft Office 365

Access and support information for the Microsoft Office 365 app suite, which includes Word, Excel, Outlook, Teams, SharePoint, OneDrive, Power Apps, and more.

Microsoft OneDrive Support

Get assistance with Microsoft OneDrive or connect to self-help resources.

Microsoft Outlook

Access and support information for Microsoft Outlook.

Microsoft Power Apps

Access and support information for Microsoft Power Apps.

Microsoft Power BI

Access and support information for Microsoft Power BI.

Microsoft Project

Access and support information for Microsoft Project.

Microsoft Security Essentials

Access and support information for Microsoft Security Essentials.

Microsoft SharePoint Support

Get assistance with a Microsoft SharePoint site or connect to self-help resources.

Microsoft Teams Support

Get assistance or connect to self-help resources for standard Microsoft Teams features, such as chat, teams, file sharing, client/application, and more.

Microsoft Visio Professional (Windows Only)

Purchase Microsoft Visio Professional for your PC

Microsoft Visio Standard (Windows Only)

Purchase Microsoft Visio Standard for your PC

Microsoft Visual Studio

Access and support information for Microsoft Visual Studio.

Microsoft Windows Defender

Access and support information for Windows Defender.

Microsoft Windows Operating System

Access and support information for Microsoft Windows.

Minitab

Access and support information for Minitab.

Move Port to Other VLAN

Request VLAN change of a wired port.

Mozilla Firefox

Access and support information for Mozilla Firefox.

MyNEVADA

Access and support information for MyNEVADA.

N

NAS Research Storage Request (Rosalind)

Submit a request for general purpose research storage or an increase in your existing storage quota on Rosalind.

NAS Restore Assistance

Recover a NAS file or folder that has been deleted, moved, or altered within the past 28 days.

Navigate (SSC-Campus)

Access and support information for Navigate (SSC-Campus).

NetID Support

Get assistance with your NetID or connect to resources for password self-help, NetID activation, and help articles.

Network Printer Quote

Request a quote for a new networked printer.

NevadaBox PHI Storage Support

Get assistance with HIPAA-compliant storage of Protected Health Information (PHI) in NevadaBox.

NevadaBox Support

Get assistance with an individual NevadaBox account or connect to self-help resources.

New Business Application Request

Request a new business application.

New Computer Quote

Request a quote for a new computer or tablet to attach to your order in Workday

New Computer Setup

Request the setup of a new computer.

New Department Share/Folder

Add a new storage share or folder on the NAS.

New Deployment Audit

Server security audit to be completed for new server deployments.

New Email Alias

Requesting a separate email alias for University business.

New Employee Email Activation

How to activate your employee email account.

New Long Distance Access Code (LDAC)

Request a new long distance access code (LDAC) for an employee.

New Mailman Mailing List Request

Submit a request for a new Mailman mailing list.

New Network Drop

Request the installation of a new network drop.

New Office Phone and Number Request

Request a new office phone and/or phone line.

New Shared Mailbox

Request a new shared mailbox.

NI Multisim

Access and support information for NI Multisim.

NotePad++

Access and support information for Notepad++.

Notification of DWPI iPad Replacement

Notify the Office of Information Technology that your Digital Wolf Pack iPad has been replaced.

Notification of Reported iPad Loss/Theft (DWPI)

Notify the Office of Information Technology that a Digital Wolf Pack iPad has been reported lost or stolen.

NSHE ID Support

Get assistance with your NSHE ID or connect to self-help resources.

NVivo

Access and support information for NVivo.

O

Office Computer Remote Access Request

After configuring the remote access pathway settings of your University-owned office PC, use this form to request remote access.

OHSS

Technical support information for OHSS users.

OIT Business Office

Contact the OIT Business Office for fiscal and administrative services in OIT.

Okta

Support information for Okta.

OneLookup

Access and support information for OneLookup.

Oracle Client and Financial Data Warehouse

Access and support information for the Oracle Client and legacy Financial Data.

Oracle Database Object Request

Submit a request related to an Oracle database object, such as a table, trigger, role, or other object.

Other Database Request

Request other database service.

Other Office Computer or Mobile Device Request

Request other office computer or mobile device service.

Other Office Phone Request

Request other office phone service.

Other Shared Mailbox Request

Request other shared mailbox service.

P

Pentana Vision

Technical support information for Pentana Vision users.

People Counter (SenSource)

Technical support information for People Counter (SenSource) users.

PeopleSoft

Access and support information for PeopleSoft.

Phone Move

Request relocation of a phone and phone line.

Policy Exception Request

Use this form to request an exception to a security policy.

Post Application Update Audit

Server security audit to be completed post-update.

Power BI Publish to Web

Submit a request to publish Power BI content to the web for external consumption.

PowerDesk

Access and support information for PowerDesk.

Prepare Computer for Surplus

Request to remove a hard drive in order to surplus a University-owned computer.

Print Shop Pro

Technical support information for Print Shop Pro users.

Project Management Office

Consult with OIT's Project Management Office for assistance with a campus IT project.

ProSystem FX

Technical support information for ProSystem FX users.

Public Folder Support

Get assistance with a public folder in Microsoft Exchange.

PuTTY

Access and support information for PuTTY.

Q

Qualtrics

Access and support information for Qualtrics.

Quota Increase

Increase the storage space allotted to a department or personal NAS share.

QWS3270

Access and support information for QWS3270.

R

R

Access and support information for R.

RACF Password Reset

Information for requesting a reset for your RACF ID password.

Raiser's Edge

Access and support information for Raiser's Edge.

Read&Write

Access and support for Read&Write.

REDCap

Access and support information for REDCap.

Refurbished Computer

Request a refurbished computer.

Rejoin Computer to Domain

Rejoin your on-campus University-owned computer to the UNR domain.

Remote Access Pathway Assistance

Before requesting remote access to your University-owned office PC, your office PC's settings need to be configured. Use this form to request assistance if you are not on campus to make the necessary changes, or if you do not have admin rights on your office PC.

Remove a User from a Networked Printer

Request to have a user's access to a networked printer revoked.

Remove a User from a Shared Mailbox

Remove a user from a shared mailbox.

Remove Department NAS Access

Remove a user from department NAS drives and folders.

Report a Broken Physical Phone

Report a broken physical phone set.

Report a Business Application Issue

Report a technical issue with a business application.

Report a Compliance Issue

Use this form to report a security policy compliance issue.

Report a Cybersecurity Incident or Vulnerability

Submit a ticket to report a cybersecurity issue or event, such an unauthorized access to your account(s), an infected device, compromised information or protected data, or system vulnerability.

Report a NAS Share Issue

Report a technical issue with a department or personal NAS share, folder, or file.

Report a Printer or Scanner Issue

Report a technical issue with a networked printer, library printer, desktop printer, scanner, or Canon SecurePrint software.

Report a Remote Connection Issue

Report a technical issue with your remote connection to your office PC.

Report a ResHall Network Issue

Report an issue with your ResHall Network connection.

Report a Shared Mailbox Issue

Report a technical issue with a shared mailbox.

Report a Suspicious Email

How to report and learn more about spam and phishing attempts.

Report a VPN Issue

Report a technical issue with the VPN.

Report an Employee Email or Calendar Issue

Report a technical issue with your employee email account or calendar.

Report an Ethernet Issue

Report an issue with your Ethernet connection or wall port.

Report an Issue with a Teams Live Event/Meeting

Report a technical issue with your Teams event.

Report an Issue with Software or an Online App

Report a technical issue with a software program or an online application.

Report an Office Computer Issue

Report a technical issue with your University-owned office computer, operating system, and/or peripherals.

Report Issue with a Virtual Desktop

Request assistance with a Remote Services issue.

Report Office Phone Issue

Report a technical issue with your office phone.

Report Wireless Network Issue

Report a technical issue with wireless network connectivity or access.

Report WolfSign Issue

Request assistance with an issue in WolfSign (DocuSign).

Report Workday Login and MFA Issues

Request help with Workday login and/or multi-factor authentication (MFA) issues. Active employees must log into Workday with a NetID.

Request a Software Quote

Request a quote for a software program such as Adobe Captivate, Autodesk AutoCAD, Microsoft Project, Microsoft Visual Studio, and more.

Request Help or Report an Issue

Can't find what you're looking for? Use this service if you are a current faculty, staff, or student and are unable to locate a service in the catalog for your request or issue.

Request Help with Charter Broadband Enrollment

Report issues enrolling for Charter's free 60 day access to broadband.

Request NetID/Name Change

Submit a request to change your NetID and/or name.

Request WolfSign Sender Rights

Submit a request to be added as a WolfSign (DocuSign) sender.

Restore Employee Email Access

Submit a request to temporarily restore a University member's employee email access.

Restore NetID Access

Submit a request to temporarily restore a former employee's NetID access.

S

SafetyStratus

Technical support information for SafetyStratus users.

SAP 2000

Access and support information for SAP 2000.

SAS (Windows Only) 2021-2022

Purchase SAS for your PC

SCLIntra Enterprise

Technical support information for SCLIntra users.

SecureDoc

Technical support information for SecureDoc users.

Security Application

Connect to Security Application data access requests for PeopleSoft, WolfDocs, Microsoft Power BI, Navigate SSC, Terra Dotta, Transact Campus, and more.

Server Decommission Request

Submit a request to decommission a server (includes a security audit).

Server/VM Support

Get assistance with a campus server or virtual machine (VM).

Short-Term Data Center Access

Request short-term access to a data center.

Slack (OIT Workspace)

Access and support information for the OIT Slack workspace.

Slate

Access and support information for Slate.

Software and Online Apps - General Help Request

Request service or guidance with a software program or online application. This may include access requests, installation assistance, licensing questions, upgrades, etc.

SolidWorks

Access and support information for SolidWorks.

Sonia

Technical support information for Sonia users.

SPSS 2021-2022

Purchase SPSS for your PC or Mac

SQL Permission Request

Add user permissions to a SQL Server database.

SQL Server Local Windows Firewall Exception

Submit a request to allow SQL Server access through Windows Firewall.

Stanley BASIS ET

Technical support information for Stanley BASIS ET users.

Stata

Access and support information for Stata.

Student Gmail Support

Get assistance with your student email account or connect to self-help resources.

Symmetry

Technical support information for AMAG Symmetry users.

Symplicity

Technical support information for Symplicity users.

T

Tax Navigator

Technical support information for Tax Navigator users.

TeamDynamix

Access and support information for TeamDynamix.

TeamDynamix Enterprise Application Support

Our concierge service for current TeamDynamix app administrators and campus departments interested in implementing TeamDynamix to support their business needs.

Teams Live Event/Meeting Information Request

A Teams Live Event or a Teams Meeting. Which format is right for you?

Teams Live Event/Meeting Setup and Production Assistance

Request help running your Live Event or Meeting in Teams.

Telecom Pricing Request

Request rates for Telecom services.

Terra Dotta

Technical support information for Terra Dotta users.

The Geometer's Sketchpad

Access and support information for The Geometer's Sketchpad.

TicketsWest (UNR Athletics)

Technical support information for TicketsWest (UNR Athletics) users.

TouchNet Marketplace

Technical support information for TouchNet Marketplace users.

Transact Campus (Blackboard)

Technical support information for Transact Campus (Blackboard) users.

TruVision

Technical support information for TruVision users.

TutorTrac

Technical support information for TutorTrac users.

U

uniFLOW (Canon SecurePrint)

Access and support information for uniFLOW.

Unity Game Engine

Access and support information for Unity Game Engine.

UNR Employee Onboarding Checklist

Use these forms to request access to IT resources for new employees that are not affiliated with the School of Medicine.

UNR Med A/V Support

Get technical support for audiovisual needs for Med conference rooms, classrooms, telemedicine, and more.

Upgrade from Windows 7 to Windows 10

Upgrade your PC operating system to Windows 10.

URL Filter Exception Request (UNR Med Only)

Request to have a URL allowed through the School of Medicine firewall.

V

Virtual Desktop Software Request

Request to add a software title to a Virtual Desktop environment.

Voicemail PIN Reset

Request a voicemail PIN reset.

VPN Access Request

Request approval to access the University's Virtual Private Network (VPN).

W

WebCampus (Canvas)

Access and support information for WebCampus.

WebCTRL

Technical support information for WebCTRL users.

WebTMA

Technical support information for WebTMA users.

Windows 7 Extended Support Application

Use this form to apply for Windows 7 Extended Support.

WiQ

Technical support information for WiQ users.

Wireless Improvement Request

Report persistent wireless coverage issues, such as a weak signal or slow network speeds, occurring at a particular campus location.

WolfCard ID

Technical support information for WolfCard ID users.

WolfCloud Support

Get assistance with WolfCloud.

WolfDocs (OnBase)

Technical support information for WolfDocs (OnBase) users.

Wolfram Mathematica

Access and support information for Wolfram Mathematica.

WolfSign (DocuSign)

Technical support information for WolfSign (DocuSign) users.

Workday

Access and support information for Workday.

Z

Zoom

Access and support information for Zoom. Use this service if you are having issues logging in to Zoom.